FAQ's

Q:

Do you accept credit cards?

A :

Yes, we gladly accept the following major credit cards without restrictions or fees:

  • Visa
  • Mastercard
  • American Express
  • Discover

 

Q:

How long will it take for my order to be processed?

A: 

Most orders are processed Monday through Friday and are shipped the same day. Orders received after 1:00PM EST will be shipped the next business day. If orders are placed on a holiday, weekend or after 1:00PM EST, we will process them on the next business day. Your credit card will not be billed until your order is shipped.

 

Q:

I don’t feel comfortable buying online. Can I place my order over the phone?

A:

Absolutely, please call us toll free at 800-603-5107 and we'll  assist you over the phone. 

 

Q:

How will I know if you have received my order?

A: 

After ordering online, you will automatically receive an order confirmation via email. You will be given your order number on the order confirmation page. Be sure to record this number and keep it handy in case you have questions about your order.

 

Q: 

Help! I purchased the wrong product by accident. Can I change my order?

A: 

If we receive your change order before it is shipped we will be glad to make the indicated change. If the order has already shipped then you will need to return the item at your expense.

 

Q: 

How do I address an order that I want shipped to a Military Address?

A: 

Please enter the billing and shipping information using the following guidelines.

  • For "City" enter either APO or FPO, whichever applies to you.
  • For "United States" enter either AA for Armed Forces America, AE for Armed Forces Europe or AP for Armed Forces Pacific.

 

Q: 

Is there anything else I should know about placing an order?

A: 

Most International orders have a tax, duty, or an additional fee. It is the recipient's responsibility to pay these fees. The Pressure Positive Company is not responsible for any taxes, duties or fees associated with any order! If you wish to place an international order you may choose to call us directly, email us or place an order in our online store. Our website now processes international orders with a credit card.

FedEx does not deliver priority, 2-day shipments on holidays or weekends. UPS does not deliver to P.O. Boxes. If you would like your order shipped to a P.O. Box, your order will be shipped via The USPS. Call us for a shipping quote.

 

Q: 

How can I become a distributor for Pressure Positive products?

A: 

We welcome health professional and wholesale inquiries. Please contact us.

 

Q: 

Do I need to order a minimum quantity for wholesale orders?

A: 

You must order at least 12 pieces to qualify for a wholesale purchase.

 

Q: 

May I mix and match in my order to qualify for wholesale pricing?

A: 

Yes, you may mix and match different products to qualify for wholesale pricing.